Your Warranty Offer:
Verity Systems provides you
with a one year warranty on your product. Rimage Prism Plus
printers carry a six month warranty; all thermal printer heads
are warranted for 30 days. Matisse Gold and Cezanne Pro
printer caddies are considered consumable items. So that Verity
Systems may validate your warranty, you should return your
warranty card within 30 days of purchase. Be sure to enter
the model number and serial number on the warranty card clearly.
Nature and Extent of Warranty:
If your Verity Systems
product or any of its accessories fails to operate to its
specification at any time during the warranty period, we will
repair it. The repair will provide you with a product which,
in our opinion, performs consistently with its age and usage.
The warranty period begins when the product is purchased by its
first user. If your product needs repairing during its
warranty period, please contact your supplier.
Returning the Product for
Repair:
The product needs to be
packed securely on its original packaging and returned to Verity
Systems. Your product will be repaired at our manufacturing
headquarters or at one of our appointed service facilities.
Once the repairs are completed, the unit will be returned to the
address instructed. The warranty does not cover visits by an
engineer to repair the product at your premises, or the
commissioning of the product on site. This warranty is a
promise by us to you, the customer, that we will repair certain
faults. Our policy requires the customer to return the
product to us at customer expense; Verity Systems will return the
repaired product to the customer at company expense.
Limitations of Warranty:
Some failures are not
covered. Verity Systems will not provide warranty coverage
if, in our opinion, the problem resulted from externally caused
damage or use outside the product specification, or from the use
of options, parts or consumables which are not Verity Systems
approved. The warranty does not cover the replacement of
used consumables or of parts which need replacement during the
life of the product, as a result of the use of them, unless the
consumables or parts themselves are defective. See your
manual for further details of warranty.
Warranty Extension:
You may extend your original
factory warranty by an additional 12 months if you wish to do
so. Cost of 2nd year warranty equals 8% of MSRP and is
purchased through AV MediaPlace. Ask for details. |
